Refund Policy

We accept returns within 30 days of delivery.

Returns

To be eligible for a return, your item must be unused, undamaged, and in substantially the same condition in which you received it. Original packaging should be included when reasonably possible.

To request a return, contact us at support@ancillarydefense.com before sending your item back.

Approved returns should be sent to:

Ancillary Defense
1979 W Colony Point Dr
Lehi, UT 84043

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Once your return is approved, we will provide return instructions. Please do not send products back without first contacting us. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at support@ancillarydefense.com. Please include a description of the issue and, when helpful, photographs showing the problem.

We will evaluate the issue and work with you to make it right. If the return is the result of a damaged, defective, or incorrect item, Ancillary Defense will cover the applicable return shipping costs.

Exchanges

We do not process direct exchanges.

If you would like a different product or configuration, return the original item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit-card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@ancillarydefense.com.